FAQ
NÄYA FAQ
Frequently Asked Questions
What are the delivery times?
Delivery usually takes between 2 and 4 working days depending on your region.
Do you offer order tracking?
Yes. A tracking number is automatically sent upon shipment.
Are the payments secure?
All transactions are encrypted via a secure banking protocol.
What payment methods do you accept?
Bank cards, Apple Pay, Google Pay and other secure solutions.
Can I return my item?
Yes, you have 14 days to make a simple and quick return.
Are returns free?
Yes, returns are free for the majority of orders.
Are your products suitable for beginners?
Yes, our accessories are designed to be accessible to all levels.
How to choose the right accessory?
Each product description includes clear instructions according to the intended use.
Are your items guaranteed?
Yes, our products are guaranteed against any manufacturing defects.
How do I clean my accessories?
A soft, slightly damp cloth is sufficient for most materials.
Do you ship internationally?
Yes, we deliver to several European countries (list expanding).
Can I modify my order?
If it is not shipped, we can modify or cancel it immediately.
What should I do if my package arrives damaged?
Send us a photo and we'll sort it out immediately.
Do you offer discounts?
Yes, via our seasonal offers and the private list.
How can I contact you?
Via our contact form or by email support.
